Regulatory & compliance

Consumer Complaints

Returns consumer complaints filed with the Consumer Financial Protection Bureau (CFPB). Each record is one filing against a bank, credit reporting agency, mortgage servicer, debt collector, fintech, or crypto firm — with company response status, timeliness flag, and (when consented) consumer narrative.

EndpointGET /v1/consumer-complaints

SourceCFPB Consumer Complaint Database

Authx-api-key — a free key works

What it returns

One record per result. Fields (from a live response):

Identity — state
Subject — product, sub_product, issue, sub_issue
Dates — date_received, date_sent_to_company, scraped_at
The trade / event — zip_code
Provenance — cfpb_source_url
Details — id, company, company_response, company_public_response, timely_response, submitted_via, consumer_disputed, complaint_narrative, tags

Filters

id	Direct lookup by CFPB complaint_id.
company	Case-insensitive substring against company name (e.g., 'experian', 'jpmorgan', 'capital one').
product	Exact product match (e.g., 'Mortgage', 'Debt collection', 'Credit reporting or other personal consumer reports').
sub_product	Exact sub-product match.
issue	Case-insensitive substring against the issue field (e.g., 'incorrect information', 'fraud', 'debt is not yours').
state	Two-letter state code (e.g., 'CA', 'NY'). Case-insensitive.
submitted_via	Channel filter.
timely_response	Filter to complaints with timely company response (within CFPB's 15-day window) or not.
since	ISO date (YYYY-MM-DD). Applied to sort_by field.
until	ISO date (YYYY-MM-DD).
sort_by	Default date_received.
sort_order	Default desc.
limit	Default 50, max 500.

Example request

curl "https://api.keyvex.com/v1/consumer-complaints?limit=1" \
  -H "x-api-key: YOUR_KEY"

Response

{
  "results": [
    {
      "id": "23459185",
      "product": "Debt collection",
      "sub_product": "I do not know",
      "issue": "Took or threatened to take negative or legal action",
      "sub_issue": "Threatened or suggested your credit would be damaged",
      "company": "Kriya Capital, LLC",
      "company_response": "In progress",
      "company_public_response": "",
      "timely_response": true,
      "state": "AZ",
      "zip_code": "85338",
      "submitted_via": "Web",
      "date_received": "2026-06-22",
      "date_sent_to_company": "2026-06-22",
      "consumer_disputed": "",
      "complaint_narrative": "",
      "tags": [],
      "cfpb_source_url": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/23459185",
      "scraped_at": "2026-06-24T00:34:24.355Z"
    }
  ],
  "count": 1,
  "has_more": true
}

Example questions you can answer

Complaints about a company or product type.
Complaint volume trends over time.

Related datasets

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